Order questions handled before anyone opens the laptop.
Where is my order, can I change it, can I return it. Delvra verifies the customer, reads the order in your store and prepares the change for approval.
Three everyday problems
“Where is my order” is most of your inbox
Changes and cancellations arrive at night
Refunds are approved in chat with no trail
Example workflow
- Trigger
- A customer asks about an order
- Example workflow
- Match the customer by phone and order email
- Read the order status and shipping data
- Answer, or prepare a change or refund
- Verify the result in the store before confirming
- Approval rule
- Refunds, cancellations and price changes always need an approval card.
Illustrative interface. Sample data, not a real customer.
Systems involved
- WooCommerce (in pilot)
- WhatsApp through ManyChat
- Shopify (planned)
Limits of autonomy
- The WooCommerce connector is in pilot with selected stores
- Payment details are never read or shown
What we measure
Measured weekly: order questions answered without a person, approval time, verified actions and refunds handled.
How setup works
- 01
Map
One workflow, one success metric. We check that your systems expose what is needed.
- 02
Connect
Read-only connections, your approved knowledge and a short list of actions.
- 03
Test
At least 50 scenarios, including wrong customers, duplicates and attempts to break the rules. A shadow week before customers see anything.
- 04
Launch
Gradual go-live by channel or task type, with monitoring and a pause switch.
Questions
How do you make sure it is really the customer?
A phone number alone is not enough. Delvra matches the channel identity and a second detail, such as the order email, before showing any order data.
Does it touch my checkout?
No. The connector reads orders and runs a short list of approved actions. Checkout, prices and themes are untouched.
Put Delvra to work in your business.
Tell us about one workflow. We will show you how it runs, what it costs and what stays in your hands.