A request comes in.
A customer writes on WhatsApp at 23:10. Delvra picks it up from the connected channel within seconds, with the full conversation history.
Demo
See one request go from message to verified result.
A walkthrough of a real workflow on a demo store with sample data: the request, the context, the read, the approval, the action and the record.
What the walkthrough shows
- The customer’s problem
- The request arrives
- Context and a read from the store
- Approval and action
- Verification and the log
The video is being recorded on our demo store, with sample data and no real customer conversations. Meanwhile, scroll through the full workflow below or book a live demo.
Transcript
A customer writes on WhatsApp late at night asking where order 5203 is and whether the second item can be cancelled. Delvra matches the customer by channel and order email, reads the order status from the store, and answers that the order shipped and arrives on Thursday. The cancellation would change money, so Delvra prepares a refund card for one item and asks the business for approval. The owner sees the exact change and approves. Delvra dispatches the refund, reads the order again to verify it, tells the customer, and writes every step to the log.
How Delvra works
How Delvra works
01 / 04
A request comes in.
A customer writes on WhatsApp at 23:10. Delvra picks it up from the connected channel within seconds, with the full conversation history.
How Delvra works01 / 04 02 / 04 03 / 04 04 / 04
Delvra finds the right context.
It reads only what it is allowed to: your approved knowledge, the customer’s verified record and the order in your store. Nothing else.
The right action, with your rules.
Reading an order status runs on its own. A refund stops at an approval card, with exactly what will change, for whom, and why.
Work done. Clearly recorded.
The customer gets the answer, the action is verified against your system, and every step lands in a log your team can read.
Illustrative workflow