A request comes in.
A customer writes on WhatsApp at 23:10. Delvra picks it up from the connected channel within seconds, with the full conversation history.
Product
From conversation to completed work.
Delvra takes a request, finds the context it is allowed to see, proposes the right action and runs it under your rules. Here is every part, with what it does and what stays with you.
How Delvra works
How Delvra works
01 / 04
A request comes in.
A customer writes on WhatsApp at 23:10. Delvra picks it up from the connected channel within seconds, with the full conversation history.
How Delvra works01 / 04 02 / 04 03 / 04 04 / 04
Delvra finds the right context.
It reads only what it is allowed to: your approved knowledge, the customer’s verified record and the order in your store. Nothing else.
The right action, with your rules.
Reading an order status runs on its own. A refund stops at an approval card, with exactly what will change, for whom, and why.
Work done. Clearly recorded.
The customer gets the answer, the action is verified against your system, and every step lands in a log your team can read.
Illustrative workflow
Agents
In pilot
- What it does
- Each agent has a role, a goal, a tone, working hours, the knowledge it may use and the actions it may propose.
- What stays with you
- You approve what it may promise and when it hands over to a person.
- Limits
- Changes create a new version; a running task keeps the version it started with.
Knowledge
In pilot
- What it does
- Approved answers, policies and documents, with source, owner and expiry date.
- What stays with you
- Nothing new goes live without review. Team answers can become suggestions, never automatic knowledge.
- Limits
- When knowledge conflicts or is missing, Delvra hands over instead of inventing.
Integrations and actions
In pilot
- What it does
- Named actions such as order.get_status or calendar.reschedule, each with a schema, a risk level and a verification step.
- What stays with you
- You set every action to off, needs approval, or automatic.
- Limits
- There is no free-form web access for the model and no shared admin access to your servers.
Approval and handoff
In pilot
- What it does
- Approval cards show what will change, where, for whom, before and after. Take over any conversation in one click.
- What stays with you
- Approvers are chosen by role. Approve-all is never available for sensitive actions.
- Limits
- An approval expires, and any change in the input requires a new one.
Runs and usage
In pilot
- What it does
- Every run shows the plan, the tools called, the result and how it was verified, with the usage it consumed.
- What stays with you
- You set usage alerts and a hard cap.
- Limits
- An unknown outcome is shown as unknown and goes to a person, never retried blindly.
Before and after
Without Delvra
- Messages wait until someone is free
- Staff copy order numbers between screens
- Refunds approved over chat with no record
- Nobody knows what was promised to whom
With Delvra
- Answers in seconds, day and night
- The agent reads the order itself
- Refunds approved on a card, verified in the store
- Every step logged and searchable
Put Delvra to work in your business.
Tell us about one workflow. We will show you how it runs, what it costs and what stays in your hands.