Customer support that answers and acts.
Delvra takes the questions your team answers fifty times a day, looks up the real answer in your systems and hands over the rest with a summary.
Three everyday problems
Customers wait hours for a simple status update
Your best people spend the day on repeat questions
Messages after hours are answered the next morning
Example workflow
- Trigger
- A new message on WhatsApp
- Example workflow
- Identify the customer by channel and a second detail
- Classify the request and check approved knowledge
- Read the record in the connected system
- Answer, create a task, or hand over
- Approval rule
- Anything that changes money or cannot be undone waits for a person.
Illustrative interface. Sample data, not a real customer.
Systems involved
- WhatsApp through ManyChat
- Built-in CRM
- WooCommerce or your booking system
Limits of autonomy
- Email support is planned and not yet available
- No legal, medical or financial advice; those go to a person
What we measure
Measured weekly: first substantive response time, handled without a person, handed over, and reopened within 72 hours.
How setup works
- 01
Map
One workflow, one success metric. We check that your systems expose what is needed.
- 02
Connect
Read-only connections, your approved knowledge and a short list of actions.
- 03
Test
At least 50 scenarios, including wrong customers, duplicates and attempts to break the rules. A shadow week before customers see anything.
- 04
Launch
Gradual go-live by channel or task type, with monitoring and a pause switch.
Questions
Will customers know they are talking to AI?
If they ask, Delvra says it is the business’s digital assistant. You decide how it introduces itself.
Can my team still answer?
Yes. Replying in a conversation takes it over, and Delvra stays silent until someone hands it back.
Put Delvra to work in your business.
Tell us about one workflow. We will show you how it runs, what it costs and what stays in your hands.